Watch Out For Questionable Reviews!
You are likely frustrated with false reviews that say that they are in depth and impartial, but they basically amount to just naming off the features of the service. You learn absolutely nothing new from that review, and you are back at square one, not knowing what service to go with.
How To Find Real Reviews
Even though you want to find the web host with the best features and lowest price, you really have to look for testimonials from actual customers who use the service, so you can find out how well the service works, the quality of their customer service, and so on.
Not All Help Desks Are The Same
How does their customer service work – do you just exchange emails with a specialist, or fill out a ticket and see if they can address that particular question? Spam filters could make your emails disappear without ever having been read. There are also times when the email gets passed so many times that it never gets back to the customer who asked it in the first place.
Know What You Want To Ask Pre-Sale
If you have questions about the service before buying it, make sure to write them down so you can ask them without forgetting. Even though you might get faster results over the phone, you can have written evidence of their response if you do it through emails or tickets, so you might want to try that. What’s more, you can find out the speed of their ticket system.
Only Look For Money Back Guarantees
Many web hosting companies have promotional offers like a 30-day guarantee, but not all of these will be 100% money back guarantees. You need to understand the fine print that comes with the guarantee before you sign on the dotted line. Always be careful if you have seen indications of complaints about communications with the billing department of the company that were never answered or instances of unjustly denied refunds or “checks in the mail” nonsense.
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